The Simple Mistake That Could Cost You $10K: The Secret That Other Plumbers Don’t Want You To Know

Warning: don’t read this if you’ve just eaten…

It affects almost every home in Australia. It’s sneaking through your home plumbing without you knowing. And, without warning, you could face a $10,000 bill.

We’re talking about wet wipes.

Enough wet wipes have been flushed into Sydney’s sewer to, if laid out, reach Los Angeles and back again. That’s 12,066km – it would take over 28 hours on a plane

This seemingly harmless way of freshening up after a trip to the toilet is quickly becoming a multimillion-dollar headache for water utilities providers. So across Australia, there’s a push to keep wipes out of the pipes.


Simply put, it will affect your home plumbing in a big way.

If you flush wet wipes, makeup wipes, or any other cleaning wipe you’re massively increasing your chances of a big blockage and a plumbing bill to match. 

The ad below, courtesy of Sydney Water, explains it well:

And it’s not just your blocked drains at risk – wet wipes disposal causes even more far reaching problems by clogging and damaging public sewers. But that’s not your problem, right?

Well, the problem isn’t just blocked sewers. When a blockage occurs, it can quickly cascade into a more serious situation, where raw sewage is forced to divert through the waterways into home sewers and natural waterways. Unhygienic, unsightly, unsafe.

As plumbers we’d be better off keeping quiet about this, since a permanent solution for a bad blockage under the wrong cicumstances can cost around $10,000. But we feel we have a duty to inform people and prevent these problems to save you money and help to save the environment.


In a word: huge.

Sydney Water claims that a shocking 75% of sewer blockages involve flushed wet wipes. In fact, over 500 tonnes of wet wipe products are removed from Sydney Water’s utilities every year.

That’s the same weight as 4 blue whales!

This causes untold damage to both residential plumbing and the environment.


The antibacterial properties of wet wipes are what make them so dangerous.

This is because the normal lifecycles that lead to waste being broken down inside the sewer system are disrupted, as the bacteria that’s needed is killed off.

In a way, what makes the wet wipe so beneficial for people is, in fact, what causes so much damage to pipes.


1 in 4 of Sydney adults flush wet wipes away and Sydney Water’s statistics also claim that 12% of all wipes products are flushed.

This is partly because of a mess of marketing misinformation. People are twice as likely to flush something they believe is biodegradable, according to Sydney Water.

But the problem is: there is no such thing as a “flushable” wipe.

After a 750kg “snake” was removed from pipes using a crane, Nick Kaiser, from the Hunter Water Corporation, pointed out that wet wipes are, despite the marketing, nothing close to “flushable”.


If you had the choice, would you spend millions on your plumbing bill?

As taxpayers, we’re already spending $15,000,000 a year nationwide on clearing wipes in pipes. That’s enough to build a school.

And that cost will only increase in the future as water authorities battle the surge in “flushable” wipe usage.

The cost is estimated to be around $8,000,000 for Sydney Water alone. And according to director of the Water Services Association of Australia, Adam Lovell, the problem is constantly on the rise.

“We are unfortunately seeing an increasing frequency of sewage blockages… the problem has really exploded over the past couple of years and it’s costing millions to fix up”, Lovell told the ABC last year.

The costs aren’t only financial. The burden wet wipes place on local ecosystems can’t be ignored, either. When they enter the waterways and kill off bacteria native to the system, the whole food chain suffers.

Everything from plants to platypi are dependent on the naturally occurring bacteria at the bottom of the river food chain: when anti-bacterial wipes are introduced to the chain, all havoc breaks loose.


Sydney Water’s “Keep Wipes Out Of The Pipes” campaign is the last-ditch effort by authorities to solve the problem. Because of the high number of people who believe wipes are flushable, a bit of myth-busting is necessary.

And, there’s been some success. A 50% reduction in the number of customers who think it’s okay to flush wet wipes is a huge improvement. As is the 57% drop in belief that flushing baby wipes is acceptable.

But the “flushable” advertising by the companies that make the wipes isn’t helping.

“Just because something’s flushable doesn’t mean it breaks down,” Sydney Water communications advisor Peter Hadfield advises. “My phone is flushable, but that doesn’t mean it should go down the toilet.”

As long as wet wipes are marketed as flushable, there will definitely be a widespread belief that they are. Fortunately, consumer group Choice is taking steps to ensure this stops. Because of Kleenex’s “pipe blocking efforts”, Choice awarded them a Shonky Award, and a place in their hall of shame.

After a test of 12 brands of wipes, Choice found that none of them broke up thoroughly or lost strength within 6 hours. Experts, however, say it’s critical that anything flushed breaks up immediately.


It’s simple: don’t flush any kind of wipe, be it makeup, cleaning wipes or good old fashioned wet wipes.

Despite what the packaging may say, they are not flushable and will wreak havoc on your home plumbing.


Prevention is the best cure, but if you suspect you’ve already got wipe woes, don’t hesitate to call us at Plumber & Electrician To The Rescue.

We’re blocked drains experts, and have been saving Sydneysiders from the pain of blocked drains for over 30 years. Simply book online now, or call 1800 620 227.


We’ve done out best to make the steps above as simple as possible, but please bear in mind that the above information is general and is by no means a substitute for comprehensive professional advice. Before working on your home plumbing, you should always consult a licensed professional.

The key to keeping costs low on your plumbing is identifying faults whilst they are still minor and easily fixable, before they become larger problems, which cause serious damage to your heater or your property – not to mention the safety risks.

At best, a hot water heater malfunction can be a frustrating nuisance; at worst, it can literally explode, which could spell disaster for your home.

Regular maintenance of your hot water heater is a great way to save in the long run. But there are some jobs that really should be left to the experts; heaters are delicate and temperamental, and can be dangerous if you’re not careful.

A DIY inspection is a great first step; but the expertise of your local superhero plumbers Sydney wide, you’re always in safe hands. We’ve got 30 years of experience saving Sydney from hot water heater disasters!

Check your heater manual; on average, manufacturers recommend a professional investigation every year or two. This investigation will turn up any issues that may be invisible to the untrained eye!

What’s more, with fully stocked vans on the go 24/7, the team at Plumber To The Rescue can repair or replace your heater that day, and get your water back on track.

Your local Plumber To The Rescue Sydney plumber is the plumber Sydney trusts for every hot water job.

With amazing customer care keeping you in the loop the whole way through, you won’t be in the dark; we’ll keep you in the know every step of the job, from the time you call until it comes time to settle the bill, and it comes time for you to enjoy your new hot water heater.

Never fear the cold shower again: Plumber To The Rescue is here! Contact us now, or call 1800 620 227 for more information.

Posted in

David at Plumber To The Rescue